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General Questions
Q. List of Reference sites already using our online designer application
A.
Well, we have a huge list of reference sites along with happy clients. Below, some of the reference websites are mentioned already using our online designer application.
Q. The output of your designer will be in which format?
A. We produce final output of your design for printing in two methods - JPEG (.jpg) and PDF (.pdf) as per your requirement. All output will be in 300 DPI which is considered best for printing. In fact, we are also capable to produce outputs in other formats besides JPEG (.jpg) and PDF (.pdf). However, if you want the output in any other formats then you need to contact us. Also all the output are in 300 DPI which suits best for printing.
Q. Provide me license information of your online designer application
A.
Please click here to read all the informations releted to licencing, discounts and other payment plans. For more clarification write your query to us at: sales@no-refresh.com
Q. Will you provide us the source code?
A. No, source code (mxml and action script files) of online designer application will not be provided. Except that you will get swf and all the related php, HTML and CSS file along with database to properly run the application without any interruption on your server.
Q. Does one software will allow me to design all kind of products?
A. Actually no, there are unlimited products that can be customized. Like apparels, signs, banners, greeting cards, label, lettering etc. Most of these products use different printing technologies and printing concept of all these are different to each other. That's why using single software for these entire products is not possible. That's why we have separate software built for all these softwares. These softwares can cover a range of products which uses same printing technology concept. For example, an apparel designing software can be use to customize complete range of apparel products like t-shirt, sweatshirt, shorts, shoes, ties, mouse pads, mugs etc. Same ways sign designer software can be use to customize signs and banners both.
Q. What type of image format is it supportive to?
A. Our software supports JPEG, PNG and GIF image. Also admin can upload clip arts in AI and EPS format.
Q. What is output file type?
A. Our software produces output file as 300 DPI in PDF format. As well as we provide 100% vector based AI format.
Q. Will it install my server or your server?
A. It will be installed on your server.
Q. How much time it require to install on the customer server?
A. Normally, it takes not more than one day. But sometime due to server setting and requirement things drag but then also it doesn't takes more 4 days in any condition.
Q. What is the server requirement?
A.
Below is the server requirement:
- Imagemagicks latest version must be installed on the server
- Ghostscript must be installed on server
- Active perl must be enabled on server
- GD Library must be running on server
- Exec() and system command must be enabled
- Ioncube loader must be installed on your server
Q. Where are files stored? Is this configurable?
A. All the files are stored on your server. Yes some of modules are configurable using administrative panel of the website.
Q. Do you provide the fonts or do I need to supply it?
A. We just provide some basic free fonts. But you can add your own fonts as many as you want. If you want us to add some fonts, you can provide your fonts and we will add it for you.
Q. Do you provide the clipart or do I need to supply it?
A. We just provide some sample clip arts which you can use to test the front end of the application. You will need to upload your own clip arts. If you need our help, we can upload some of them for you for free. But if you have lot of clip arts to upload then you can hire our expert to do the same on hourly basis.
Q. How is the credit card gateway setup? Can I change it later if I decide to change my provider?
A. The website we provide is already integrated with PayPal basic and PayPal Pro as well as authorise.net. We have also developed offline bank transfer etc. But if you want us to integrate any other payment gateway we can implement that in your website too.
Q. How are the high-res PDF delivered to me when the customer places an order? If it is sent via e-mail, can I configure the email address on the fly?
A. High-res PDF file will be generated and downloadable from administrative panel of the website when an order placed by a customer. On the same time you will get email notification for order receive. Yes, you can configure that email id from administrative panel.
Q. Do you have hour rates?
A. Yes, we have hourly rates. PHP related jobs we do on the basis of 15 USD per hour and flex/flash related job on the basis of 25 USD per hour.
Q. Do you take any addition fees?
A. No, there is no additional fee associated with designer tool. Other than all the other specified cost.
Q. Can I save my designing into your software database, Because local customers have their own favorite designing?
A. Yes, definitely, you can.
Q. How can I get the original photos? Because when I print, I need big and clear photos.
A. Our software produces high quality print ready output file in PDF or AI format so, you would not require any original photos separately. But still we will let you know the directory where these files get saved on server.
Q. Can you do this in HTML5?
A. Yes, definitely we can, we are expert in XHTML and HTML5. In order to review our development experience you can visit our website at www.csschopper.com
Q. Is your software completely white labeled? Can we contact you to build it and then have our own logo on the module?
A. No, our software is not White labeled. If you are our reseller or partner or looking for bulk order then we can offer you White labeled software.
Q. Do you do full web design and e-commerce platform
integration as well?
A. Yes, we offer complete website designing and e-commerce platform integration. To review our web design expertise you can visit us at www.logodesignsstudio.com and to review our e-commerce expertise you can visit us at www.csschopper.com.
Q. Can fonts and controls be turned off on the designer site?
A. Yes, it can be turned off on your request. But you can't turn it on/off by your own from administrative panel or from configuration.
Q. Can we have a shadow or glow as a default for the preview only?
A. Yes, definitely actually, whatever is your custom requirement you can request and get your customized version of software.
Q. Can we use your online design tool and integrate with our shopping cart that we are creating?
A. Yes, definitely our software can integrated in any technology and in any shopping cart.
Q. What is the format that we would receive after customer design their art work? Is it going to be JPG or VECTOR FILE (PDF, EPS)?
A. Print ready 300 DPI PDF and AI output.
Q. The application would be my property or is a rental license?
A. It would be your property and license will be for lifetime so you would not require make payment monthly or share revenue from your profit. It comes with onetime payment license.
Q. The price includes support for a period of time?
A. Yes, it comes with 30 days free technical support warranty.
Q. Does your product come with apparel body styles from the manufactures or basic body style representations?
A. It comes with basic body style representations. But you can add by your own as many products as you want.
Purchase and Licensing
Q. If I purchase the design tool can it be used for multiple sites?
A. Yes, it is absolutely possible but for this you need to buy a license for each website. For example: you want a design tool to be installed on five website then you have to buy five license of design tool.
Q. Do you offer a demo version?
A. No, we don't provide demo version software. However, we have demonstration of Front-Store and Back-Office installed on our websever. So, from there, you can enjoy and test features available in our software. Click here to visiting demonstration.
Q. Will that Online Designer work with my current hosting company?
A. Well, our software works on all hosting companies. However, if you want clear detail or want to get in touch with a tech representative regarding the same then mail us sales@no-refresh.com
Q. How many domains, Can I run this tool?
A. Our software comes with lifetime license policy and you can buy as many licenses as you want. So, a license can run on a domain and if you want to run on two domains you would need to buy two licenses. Also if you are looking to buy multiple licenses we also offer bulk booking discounts.
Q. Is there is any monthly or yearly payment the customer have to pay?
A. No, our software comes with lifetime license so, you just need to pay once and you can enjoy the benefits of software for lifetime.
Q. What are the payment terms and condition?
A. Payment terms are flexible but normally we ask just 10% advance as upfront for the smaller projects and rest you can pay when the job is finished and you are fully satisfied.
Q. Can I make the payment through paypal?
A. Yes, we accept payments via paypal.
Q. If purchase your product, can I install it into more than one website? (I own multiple web sites?)
A. Our software comes with domain based license. It means if you need to install that software on 5 website... You will need to purchase 5 licenses from us.
Designer Tool Releted
Q. What is an underlying technology of No-Refresh Online Designer tool?
A. We are using Adobe Flex along with Action Script 3. Besides that, we use PHP and MySql as programming language of webstore and use AJAX for making webstore interactive as well as smoothly accessible. In addition to that, we are following oops concept in our application with MVC architecture.
Q. Can I change the fonts in the fonts gallery?
A.
Yes, we at No-Refresh offering this interesting option on our online designer application. With the help of this mind-blowing feature, you can add/edit/delete as many as fonts as you want by using back-office of the software.
Q. Can I change the symbols in the symbol gallery?
A. Obviously, No-Refresh online designer application encompass with these features. But, if you get dynamic things then how will you load your software with new art and designs.
Q. Can my users add their own images from their computer?
A. Yes, we have this feature available in our software. So, your user can upload art or design or any kind of image to the online designer software.
Q. What output does the tool provide for printing?
A. We have option available for you. We can produce final output for printing in two methods. One is JPEG(.jpg) and Second is PDF(.pdf). depending which suit you better. And if you are willing output in other formats please consult with us we are able to produce in any format but for now we have these available. Also all the output are in 300 DPI which suits best for printing.
Q. Can this application be integrated to existing website?
A. Yes, definitely it can be.
Q. Can it be integrated to Dot (.)Net based site?
A. Yes, definitely it can be.
Q. Is this tool is available with mangento shopping cart?
A. Yes, our software can be easily integrated in magento or any other open source cart like zen cart or prestashop or virtuemart.
Q. Is this application work on iphone, mac, ipad?
A. Yes, our software works perfectly on mac but it doesn\'t run on iPad and iPhone. The reason for this is that our software has been built using adobe flash technology and iPad and iPhone doesn\'t support flash. But we are on the process to support these devices as well and sooner there will be compatible version available.
Q. Is this tool available in Multi-language?
A. Yes, our software is available in multiple languages.
Q. Which database is the designer tool use?
A. Our software uses PHP as backend and shopping cart language and database is MySql. But that software can be easily integrated to any programming language and shopping cart with any database.
Q. Can your company modify the tool for us to our specifications?
A. Yes, we can modify the software as per your specification and even we can make purely custom application from scratch.
Q. Is it easy to replace default vector graphics/text with our own?
A. Yes, you can easily replace, add or delete any vector graphics, fonts or product by your own. Our expert and friendly technical team will provide you training and will teach you how to operate and manage your web store.
Q. Do you create the web site that this tool will be used on? Or can the tools be simply embedded on a web page?
A. Yes, we create the website that tool can be used on as well as this tool can be integrated in any website, shopping cart or CMS.
Q. Does your product support multi colored clip art?
A. Yes, our software supports multi colored clip arts.
Q. Are you able to rotate your clip art?
A. Yes, rotate functionality available in all our software using which you can rotate any item like clipart, image or text.
